These terms are maintained by ServiceMaster by First Response and apply to your use of this website. Restoration work itself is governed by the signed work authorization and estimate for your project, which controls if anything here conflicts with it.
Use of this website
The content on this site is provided for general information about our restoration services. You agree not to misuse the site, attempt to disrupt it, or use it for any unlawful purpose. All logos, text, images, and marks on this site are the property of their respective owners and may not be reproduced without permission.
No guarantee of results from site content
Information about water, mold, and fire damage on this site is general guidance, not a professional assessment of your property. Every loss is different. Do not rely on this site in place of an on-site inspection by a qualified technician.
Service requests and scheduling
Submitting a form or calling us is a request for service, not a binding contract. Emergency response times are targets based on typical conditions and may vary with weather, catastrophic events, crew availability, and site access. Work begins only after a written work authorization is signed.
Estimates, pricing, and payment
Estimates are based on conditions visible at the time of inspection. Hidden damage found during the work may change the scope and price; changes are documented before the additional work proceeds. Payment terms, deductibles, and any direct-billing arrangement with your insurance carrier are set out in your work authorization. You remain responsible for amounts your insurer does not pay, including deductibles.
Insurance claims
We document losses and communicate with adjusters to support your claim. We are not an insurance company or adjuster, do not decide coverage, and cannot guarantee that a claim will be approved or paid at any particular amount.
Property access and customer responsibilities
You confirm you are the owner or authorized representative of the property and can grant access for the work. Please secure pets, valuables, and irreplaceable items, and tell us about known hazards such as asbestos, lead paint, or structural concerns before work begins.
Warranty and limitation of liability
Workmanship warranties, if any, are stated in your work authorization or invoice. To the fullest extent permitted by California law, our liability arising out of this website is limited to the amount you paid for the related services, and we are not liable for indirect, incidental, or consequential damages.
Third-party links
This site may link to third-party websites, maps, or review platforms. We do not control those sites and are not responsible for their content or practices.
Governing law
These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Disputes are subject to the courts located in Yolo County, California, unless your work authorization provides otherwise.
Changes to these terms
We may update these terms from time to time. Continued use of the site after an update means you accept the revised terms.
Contact us
ServiceMaster by First Response
1901 Enterprise Blvd, West Sacramento, CA 95691
916-617-2603
contact@smrbyfirstresponse.com
