This page is maintained by ServiceMaster by First Response to explain what information we collect through this website and when you request restoration services, and how we use it.
Information we collect
- Contact details you submit — name, phone number, email address, and property address.
- Job details you share — description of the damage, photos, insurance carrier and claim information you choose to provide.
- Basic website data such as pages viewed, browser type, and referring site, collected through standard web analytics.
How we use your information
- Responding to emergency and non-emergency service requests.
- Scheduling inspections, estimates, and restoration work.
- Documenting losses and communicating with your insurance carrier or adjuster.
- Sending service updates, invoices, and follow-up about work performed.
- Improving our website and understanding which services customers need.
Sharing your information
We do not sell your personal information. We share it only as needed to perform the work you requested — for example with your insurance carrier or adjuster, subcontractors or trade partners assigned to your project, and service providers that support our business operations (such as hosting, scheduling, and communications tools). We may also disclose information when required by law.
Calls, texts, and messaging
When you call or submit a request form, you consent to being contacted at the phone number or email address you provide, including by text message where applicable. Message and data rates may apply. You can opt out of non-emergency marketing communications at any time by replying STOP or contacting us directly.
Cookies and analytics
Our website may use cookies and similar technologies to keep the site working properly and to measure traffic. You can block or delete cookies in your browser settings; some parts of the site may not function as intended if you do.
Data retention and security
We retain project records, photos, and documentation for as long as needed to complete the work, support insurance claims, and meet legal, tax, and warranty obligations. We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You may request access to, correction of, or deletion of the personal information we hold about you, subject to records we must keep for legal or insurance reasons. California residents may have additional rights under state privacy law. To make a request, contact us using the details below.
Children's privacy
Our services are directed to property owners and managers. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as our services or legal obligations change. The revised date at the top of this page reflects the most recent version.
Contact us
ServiceMaster by First Response
1901 Enterprise Blvd, West Sacramento, CA 95691
916-617-2603
contact@smrbyfirstresponse.com
